"I have worked with KLA in the Philippines and Indonesia, and in both cases, I saw a significant shift in the proactiveness and ownership levels within our teams resulting in a measurable improvement in how we serve our customers."
Ryan Charland, CEO of Manulife
"Mike is an excellent collaborator, he listens and builds on the direction and objectives of the project. As a client, am very satisfied with the output and impact of the innovation blitz we’ve worked on and am looking forward to working with him again in more future-proofing endeavors."
Albert Don Gozar, Head of OD
“Our leadership team has seen significant benefits from going through KLA’s programs. The changes in mindset have had a measurable effect on the way our team communicates and works together.”
Rica Jankulovski, CEO of Remote Staff
"Honestly, working with the KLA team has changed my mindset about leadership. Before, I thought that pushing people hard was the only way to get results. Now, I know that there are smarter ways to get the best out of my team that will create more effective and sustainable results."
Hamza Hamioud, Customer Service Manager
"KLA helped us experience a rapid culture change that enabled our local employees to take more pride and accountability for their work. The result was a huge improvement in our on-time delivery rates (from 35% to greater than 92%) and our right-first-time rates (from 67% to greater than 95%)."
Kees Bruinsma, CEO of Choose Your Shoes
"Without hesitation, KLA was a big help to my team – they helped us create and sustain a new work culture of openness and accountability. I feel proud that other companies now visit us to see how we have applied these best practices we learned from KLA."
— Fernando Poe, GM & President of Troycor Lighting Corporation
"Workplace culture in Asia can traditionally be very hierarchical and task-oriented. So working with KLA was really effective in helping us break down these barriers and create a psychologically safe environment, where ideas are shared and people can freely ask for help."
Jason Little, CIO of Manulife
"The KLA team’s knowledge of lean management and sensitivity to local culture merged beautifully together to help kickstart the transformation in our operations. We saw a massive improvement in our team’s engagement and productivity levels. More importantly, we were able to sustain it after our contract with KLA expired."
Robert Hansen, Plant Manager of Eaton Corp.
"It was unlike any other leadership program I've ever attended. It was customized for our team and challenged you to think and express yourself while inspiring you to learn from your colleagues. It has helped me to have greater self-awareness, particularly to be more attentive to the impact I have on others."
April Flores, Communication Manager
"The tailor-fit program that KLA created for us has massively changed my staff. I was so impressed to see how these new leadership principles have been embedded into them and reflected in the way they work. It has unquestionably helped them become more confident and efficient."
Cristina Romagnoli, GM of Choose Your Shoes
"Mike and his team facilitated numerous workshops and trainings for the European Chamber, our members, and clients. I had the chance to participate in some of these sessions and was amazed about how KLA can bring even complex topics across in a simple easy and digestible way. The takeaway from his courses really helped me in improving myself."
— Florian Gottein, Executive Director of EECP
"I am extremely pleased with the exceptional quality of the workshops and coaching delivered by KLA. They have empowered our leaders to create a tangible positive impact within our business."
— Vera Lorenzo, HR Head of Lufthansa
