Rapid culture change case study of Manulife

Manulife Asia
Jason Little reviews Kaizen Leadership Asia

"Workplace culture in Asia can traditionally be very hierarchical and task-oriented. So working with KLA was really effective in helping us break down these barriers and create a psychologically safe environment, where ideas are shared and people can freely ask for help."

Jason Little, CIO of Manulife
Ryan Charland reviews Kaizen Leadership Asia

"I have worked with KLA in the Philippines and Indonesia, and in both cases, I saw a significant shift in the proactiveness and ownership levels within our teams resulting in a measurable improvement in how we serve our customers."

Ryan Charland, CEO of Manulife

A sample of our results and impact

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Decrease in attrition in less than 7 months
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Increase in productivity in less than 4 months
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Reduction in cycle time in less than 3 weeks
%
Increase in NPS in less than 6 months
Hours of executive time freed up every week in less than 2 months
%
Increase in quality in less than 3 months

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